We're pretty serious about keeping your info safe and sound
Look, we get it. Nobody really loves reading privacy policies, but here's the deal - we actually care about your personal info and we're not gonna do anything shady with it. This isn't one of those "we'll sell your data to whoever" situations.
At Aetherion Ascend, we've built something special here in Vancouver, and part of that means respecting your privacy like we'd want ours respected. Whether you're crushing it in our HIIT sessions or working with one of our nutrition coaches, your data stays protected.
This policy breaks down what info we collect, why we need it, and what we do (and don't do) with it. We've tried to keep the legal jargon to a minimum because, honestly, life's too short for that.
Alright, here's what we're collecting and why it's not creepy:
We're not gonna beat around the bush - here's exactly what we do with your data:
Processing your membership, scheduling sessions, sending you reminders about classes - the basics that keep things running smooth.
Your fitness goals aren't the same as everyone else's, so we use your info to customize training programs, nutrition plans, and recommendations that'll actually help you hit those targets.
Class changes, new programs, facility updates - we'll shoot you emails or texts (but only the important stuff, we're not gonna spam you).
We look at how people use our services to figure out what's working and what needs improvement. All anonymous, no creepy individual tracking.
Sometimes we gotta comply with laws, respond to legal requests, or protect our rights. It's boring but necessary.
Real talk - we're not selling your info to random companies. Here's the short list of who might see your data:
Payment processors, email services, scheduling software - basically the tools we need to run things. They're all bound by strict confidentiality agreements and can only use your data to help us serve you better.
If you're working with our recovery therapy or need medical clearance, we might need to share relevant health info with qualified practitioners. Always with your permission, of course.
If the law requires it or there's a legitimate safety concern, we might have to disclose info. We'll fight it if we think it's unreasonable, but sometimes our hands are tied.
If we ever sell or merge the business (not planning on it, but you never know), your data would transfer to the new owners. You'd be notified if this happens.
Security's a big deal for us. Here's what we're doing to keep your info locked down:
Real Talk: No system's 100% bulletproof. We do everything we can to protect your data, but if there's ever a breach, we'll let you know right away and tell you what we're doing about it.
This is your data, and you've got rights. Here's what you can do:
Wanna see what we've got on file? Just ask. We'll send you a copy of your personal data within a reasonable timeframe.
If something's wrong or outdated, let us know and we'll fix it. You can update most stuff through your account or by contacting us directly.
Want us to erase your info? We'll do it, though we might need to keep some stuff for legal or accounting reasons. But everything else? Gone.
Not interested in promotional emails? Hit the unsubscribe link or tell us. You'll still get important stuff about your membership, but no marketing.
You can ask us to limit how we use your data in certain situations. We'll walk you through what's possible.
Need your data in a format you can use elsewhere? We can export it for you.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. Here's the breakdown:
These keep the site working - login sessions, shopping cart stuff, basic functionality. Can't really turn these off if you want the site to work properly.
Help us understand how people use the site so we can make it better. All anonymous - we're not tracking individuals.
Remember your settings and choices so you don't have to keep entering them.
Your Choice: You can control cookies through your browser settings. Block 'em all if you want, though some parts of the site might not work as smoothly.
We offer youth programs, but we're extra careful with information about anyone under 18.
If you're under 18, we need a parent or guardian to provide consent before we collect any personal info. Parents can review, update, or request deletion of their kid's information anytime.
For youth programs, we only collect what's necessary for training and safety - medical info, emergency contacts, that sort of thing. No unnecessary data collection, period.
We don't hoard your data forever. Here's our approach:
When we don't need your data anymore, we securely delete or anonymize it. No sitting around in forgotten databases.
Things change, laws evolve, and sometimes we need to update this policy. When we do, we'll:
We're not gonna pull any sneaky stuff. If something major changes, you'll know about it.
Got questions about this policy or how we handle your data? Don't hesitate to reach out. We're here to help.
1245 Burrard Street, Suite 300
Vancouver, BC V6Z 1Z2
(604) 555-2847
hello@aetherionascend.info